Privacy Policy for Off-White

At Off-White, we take the privacy and security of your personal information very seriously. This Privacy Policy outlines how we collect, use, store, and protect the information you provide when interacting with our website, purchasing our products, or engaging with our services. By using our website (offwhiten.us.com) and services, you agree to the terms of this policy.

1. Information We Collect

We may collect various types of information to provide you with a seamless shopping experience and improve our services:

  • Personal Identification Information: When you create an account, place an order, or contact our customer service, we may collect details such as your name, email address, phone number, shipping address, billing address, and payment information (e.g., credit card details, which are processed securely through third-party payment providers).
  • Non-Personal Information: We automatically gather non-identifiable data when you browse our website, including your IP address, browser type, device information, operating system, pages visited, time spent on the site, and referral sources. This data helps us analyze user behavior and enhance our website’s functionality.
  • Cookies and Tracking Technologies: We use cookies, web beacons, and similar tracking tools to personalize your experience, remember your preferences (e.g., language settings), and track website traffic. You can manage cookie preferences through your browser settings, but disabling cookies may affect certain features of the site.

2. How We Use Your Information

Your information is used for the following purposes:

  • Processing Orders: To fulfill your purchases, process payments, arrange shipping, and send order confirmations or updates.
  • Customer Service: To respond to your inquiries, resolve issues, and provide support via email ([email protected]) or other communication channels.
  • Personalization: To tailor website content, recommend products, and improve your browsing experience based on your preferences and activity.
  • Marketing Communications: With your consent, to send promotional emails about new collections, offers, or events. You can unsubscribe from these communications at any time using the link provided in the emails.
  • Legal Compliance: To adhere to applicable laws, regulations, or legal obligations, such as tax or fraud prevention requirements.

3. Sharing of Information

We do not sell, rent, or share your personal information with third parties for their marketing purposes without your explicit consent. However, we may share your information with:

  • Service Providers: Trusted third-party vendors who assist us in operating our business, such as payment processors (e.g., PayPal, Stripe), shipping companies (e.g., FedEx, UPS), and IT service providers. These partners are contractually obligated to protect your information and use it only to perform services on our behalf.
  • Legal Authorities: If required by law, court order, or to protect our legitimate business interests (e.g., investigating fraud, enforcing our terms of service).
  • Business Transfers: In the event of a merger, acquisition, or sale of all or part of our assets, your information may be transferred as part of the transaction, with appropriate safeguards to protect its confidentiality.

4. Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. This includes secure socket layer (SSL) encryption for data transmission, secure servers, and regular security audits. While we strive to protect your data, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Your Rights

You have the following rights regarding your personal information:

  • Access and Correction: You can request access to the personal information we hold about you or ask to correct any inaccuracies by contacting us at [email protected].
  • Deletion: You may request the deletion of your personal information, subject to legal or contractual obligations that require us to retain certain data (e.g., order records for tax purposes).
  • Opt-Out of Marketing: You can unsubscribe from marketing emails by clicking the “unsubscribe” link in our messages or contacting us directly.
  • Data Portability: You may request a copy of your personal information in a structured, machine-readable format, where technically feasible.

6. Retention of Information

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. For example, order details may be retained for tax and accounting purposes for a period specified by applicable regulations.

7. Third-Party Links

Our website may contain links to third-party websites (e.g., social media platforms, partner sites). This Privacy Policy does not apply to these external sites, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party sites you visit.

8. Children’s Privacy

Our website is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Any updates will be posted on this page with a revised “Effective Date.” We encourage you to review this policy periodically to stay informed about how we protect your information.

10. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or your personal information, please contact us at:

[email protected]