Terms of Purchase for Off-White
These Terms of Purchase govern all orders placed through Off-White’s website (offwhiten.us.com). By placing an order with us, you agree to comply with these terms. Please review them carefully before making a purchase.
1. Order Placement and Confirmation
- Order Submission: When you place an order, you are making an offer to purchase the selected products under these terms. All orders are subject to our acceptance, which we will confirm via email (sent to the email address provided during checkout).
- Order Modifications or Cancellations: Once an order is confirmed, modifications or cancellations may be requested by contacting our customer service at [email protected]. We will make every effort to accommodate such requests, but we cannot guarantee changes if the order has already entered the processing stage (typically within 24 hours of placement).
2. Pricing and Payment
- Pricing: All product prices are displayed in USD (United States Dollars) and include applicable taxes, unless otherwise specified. We reserve the right to adjust prices at any time, but confirmed orders will be honored at the price stated at the time of purchase.
- Payment Methods: We accept major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and other secure payment methods as indicated on our website. Payment must be completed in full at the time of order placement.
- Payment Security: Your payment information is processed securely through third-party payment providers, which adhere to industry-standard encryption protocols. Off-White does not store your full payment details.
3. Shipping and Delivery
- Processing and Dispatch: Orders are processed within 24 hours of confirmation (excluding weekends and holidays). We strive to ship all orders the day after placement.
- Delivery Timeline: All orders, regardless of destination (domestic or international), are expected to arrive within 5 days of dispatch. Delivery times may be affected by factors beyond our control (e.g., customs delays, weather), and we cannot be held liable for such delays.
- Shipping Costs: We offer free global shipping on all orders, with no minimum purchase required.
4. Returns and Refunds
- Return Eligibility: You may return unused, unwashed, and undamaged products (with original tags and packaging) within 60 days of delivery for a full refund. Customized or personalized items are not eligible for return.
- Return Process: To initiate a return, contact our customer service at [email protected] with your order number and reason for return. We will provide instructions for returning the item. You are responsible for ensuring the returned product is shipped safely; we recommend using a trackable shipping method.
- Refund Processing: Once we receive and inspect the returned item, refunds will be processed within 5–10 days to the original payment method. Refunds do not include return shipping costs, unless the return is due to a defect or error on our part.
5. Product Availability and Errors
- Stock Availability: Products are subject to availability. In the event an item is out of stock after your order is placed, we will notify you via email and either offer a substitute (with your consent) or issue a full refund.
- Pricing or Information Errors: We reserve the right to cancel orders due to typographical errors in pricing, product descriptions, or stock availability. If such an error affects your order, we will notify you promptly and offer a full refund.
6. Ownership and Risk
- Ownership of Products: Ownership of products transfers to you upon delivery.
- Risk of Loss: Risk of loss or damage to products transfers to you once they are dispatched by us. We recommend checking packages upon delivery and reporting any damage to the shipping carrier immediately.
7. Changes to Terms
We may update these Terms of Purchase from time to time. Any changes will be posted on this page with a revised “Effective Date.” Your continued use of our website or placement of orders after such changes constitutes acceptance of the updated terms.
8. Contact Us
For questions or concerns regarding these Terms of Purchase, please contact us at: