Shipping Policy for Off-White
Thank you for choosing Off-White. This Shipping Policy outlines the details of our delivery services, including processing times, delivery timelines, and related information for orders placed through our website (offwhiten.us.com). By placing an order, you agree to the terms outlined below.
1. Shipping Eligibility and Coverage
- Global Shipping: We offer shipping to all countries and regions worldwide. There are no restrictions on the destination, and our shipping services are available to both domestic (within the United States) and international customers.
- Free Shipping: We provide complimentary global shipping on all orders, regardless of the order value, product type, or destination. No minimum purchase is required to qualify for free shipping.
2. Order Processing and Dispatch
- Processing Time: All orders are processed within 24 hours of confirmation, excluding weekends and public holidays.
- Dispatch Timeline: Orders are shipped the day after placement. For example, an order placed on Monday will be dispatched on Tuesday, an order placed on Friday will be dispatched on Saturday (if applicable) or the next business day.
- Order Confirmation: Once your order is dispatched, you will receive a confirmation email with tracking information to monitor the delivery status.
3. Delivery Timeline
- Standard Delivery: All orders, whether domestic or international, are expected to arrive within 5 days from the date of dispatch.
- Factors Affecting Delivery: While we strive to meet the stated delivery timeline, please note that delivery may be delayed due to unforeseen circumstances such as customs clearance procedures (for international orders), weather conditions, public holidays, or logistical disruptions. We cannot be held liable for delays caused by these factors.
4. Shipping Methods and Carriers
- We partner with reputable shipping carriers to ensure reliable and efficient delivery of your orders. The specific carrier used may vary depending on the destination and the size/weight of the package.
- Tracking information will be provided once the order is dispatched, allowing you to track the progress of your delivery through the carrier’s website.
5. Customs and Duties (International Orders)
- For international orders, any customs duties, taxes, or import fees imposed by the destination country are the responsibility of the customer. These charges are not included in the product price or shipping cost, as they vary by country.
- We recommend checking with your local customs office for information on applicable duties and taxes before placing an order to avoid unexpected charges.
6. Order Tracking
- You can track your order using the tracking number provided in the dispatch confirmation email. Simply visit the carrier’s website and enter the tracking number to view the current status of your delivery.
- If you have not received your tracking information within 24 hours of your order being dispatched, please contact our customer service team at [email protected] with your order number.
7. Delivery Issues
- Undelivered Packages: If your package is marked as delivered but you have not received it, please check with your local postal service or designated delivery location (e.g., mailroom, neighbor) first. If you still cannot locate the package, contact us within 7 days of the delivery date, and we will assist in investigating the issue.
- Damaged or Lost Packages: In the event that your package is damaged during transit or declared lost by the carrier, please notify us immediately with details and supporting documentation (e.g., photos of damage, tracking information). We will arrange for a replacement or a refund, as appropriate.
8. Changes to This Policy
- We may update this Shipping Policy from time to time to reflect changes in our shipping practices, carrier partnerships, or regulatory requirements. Any updates will be posted on this page with a revised “Effective Date.” Your continued use of our website or placement of orders after the update constitutes acceptance of the revised policy.
9. Contact Us
If you have any questions or concerns regarding our shipping policy, please contact our customer service team at: