Refund Policy for Off-White

At Off-White, we want to ensure your complete satisfaction with your purchase. This Refund Policy outlines the terms and procedures for requesting a refund for products purchased through our website (offwhiten.us.com). By making a purchase, you agree to comply with the terms of this policy.

1. Eligibility for Refunds

To be eligible for a refund, the following conditions must be met:

  • The product must be returned within 60 days of the delivery date.
  • The product must be in its original, unused, unwashed, and undamaged condition, with all original tags, packaging, and accessories intact.
  • The product must not be a customized or personalized item, as these are non-refundable unless they are defective or damaged upon receipt.
  • You must provide proof of purchase (e.g., order confirmation email, invoice) when requesting a refund.

2. Refund Request Process

To initiate a refund, please follow these steps:

  1. Contact Customer Service: Send an email to [email protected] with your order number, the reason for the refund request, and clear photos of the product (if it is defective or damaged).
  2. Receive Return Instructions: Our customer service team will review your request and, if approved, provide you with detailed instructions on how to return the product, including the return address.
  3. Ship the Product: Package the product securely and ship it using a trackable shipping method. You are responsible for the cost of return shipping, unless the return is due to a defect, damage, or an error on our part (e.g., wrong item shipped).
  4. Product Inspection: Once we receive the returned product, our team will inspect it to ensure it meets the eligibility criteria outlined in Section 1.

3. Refund Processing

  • Timeline: If your return is approved, we will process your refund within 5–10 business days of receiving and inspecting the returned product.
  • Refund Method: Refunds will be issued to the original payment method used for the purchase. This includes credit/debit cards, PayPal, or other payment methods specified at checkout.
  • Currency: All refunds will be processed in USD (United States Dollars), matching the currency of the original purchase.
  • Refund Amount: You will receive a full refund of the purchase price, including any taxes paid. Shipping costs (if applicable) are non-refundable unless the return is due to our error.

4. Exceptions and Special Cases

  • Defective or Damaged Products: If you receive a product that is defective, damaged, or not as described, please contact us immediately upon receipt. We will arrange for a full refund (including return shipping costs) or send a replacement product at no additional cost, at your discretion.
  • Incorrect Items: If we ship the wrong item, please contact us within 7 days of delivery. We will cover the cost of return shipping and process a full refund or send the correct item, as requested.
  • Late or Lost Returns: If the returned product is not received within 14 days of our approval of your refund request, or if it is lost in transit (without proof of delivery), we may be unable to process your refund. We recommend using a trackable shipping method and retaining the tracking number.
  • Partial Refunds: In cases where the product is returned in a condition that does not fully meet the eligibility criteria (e.g., missing tags, minor damage), we reserve the right to issue a partial refund at our discretion.

5. Refund Status Inquiries

You can check the status of your refund by contacting our customer service team at [email protected] with your order number. Please allow the full 5–10 business days for processing before inquiring, as refund timelines may vary depending on your payment provider.

6. Changes to This Policy

We may update this Refund Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised “Effective Date.” Your continued use of our website or placement of orders after such changes constitutes acceptance of the updated policy.

7. Contact Us

If you have any questions or concerns about our Refund Policy, please contact us at:

[email protected]